Customer Success Manager

our saas product helps software development & product teams build better software through fantastic documentation we're an early stage startup looking for doers with clear thinking to join our mission of making documentation & async communication easy & popular to support and accelerate our growth, we are hiring an experienced customer success manager to develop and own our end to end demand generation strategy and execution this role will be a critical driver to growing our pipeline and bookings about you you are analytical, creative, and a self starter this isn’t your first rodeo as a success manager you’ve successfully onboarded and maintained customer relationships you’ve previously been held accountable to a metric tied directly to business growth you have empathy towards our customers and team members and a test and learn mindset you are humble, can prioritize aggressively, and are eager to roll up your sleeves above all, you believe in our mission to unlock documentation as a growth driver for software companies, and are excited to share that story with the world responsibilities own the customer experience after the sale succeeds onboard larger teams into our product through calls, demos, or email interview customers to draw insights for our product marketing process keep a tight relationship with them so that they buy again when the annual renewal comes monitor kpis and own reporting to effectively communicate performance and analyses to the broader team and leadership lead the evolution of our cs tech stack as our go to market function scales partner closely with our sales & marketing people on processes and best practices to translate more customers being successful with our product requirements 4+ years of experience in a customer success role within the b2b technology space; saas experience is required; hands on experience onboarding, upselling, and maintaining customer relationships; ability to drive alignment across marketing and sales teams experience working in a fast paced startup environment what we offer competitive industry level salary remote work and asynchronous communication environment growth opportunities as the company scales 25 days of paid time off annually a healthy 40 hour workweek significant stock options as an early stage employee hiring process 30 minute technical interview conducted by a senior team member take home exercise, if applicable (paid) a virtual session with the founder, 2 hours in total reference call