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Zendesk Federated Search

6min

1.Create an API key for Archbee Integration

Go to your Zendesk admin control panel https://{zendeskSubdomain}.zendesk.com/admin/apps-integrations/targets/targetsand add an API key for Zendesk - Archbee integration.

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Zendesk API key - Archbee integration
Zendesk API key - Archbee integration
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2. Archbee Zendesk integration

Go to your Archbee Account > Integrations https://app.archbee.com/settings/team-integrations

Scroll to Zendesk Integration and fill the form.

Archbee Zendesk Integration
Archbee Zendesk Integration
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3. Sync Archbee Space with Zendesk

Go to a space that is or will published and activate Zendesk sync.

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After space publish, go Zendesk Help Centerhttps://{zendeskSubdomain}.zendesk.com/hc/admin/general_settings and activate Search Settings:

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Click Manage from Search Sources

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Click Add Search Sources

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And activate your Archbee Docs External content.

If an Archbee Space Zend Federated Sync Status is disabled, after space publish, Archbee will automatically unpublish Zendesk Source.

4. Using Zendesk Help Center Search

And now you can go to your Zendesk HelpCenter Domain and use zend desk Search:

https://{zendeskSubdomain}.zendesk.com/hc/en_us

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Updated 31 Mar 2023
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TABLE OF CONTENTS
1.Create an API key for Archbee Integration
2. Archbee Zendesk integration
3. Sync Archbee Space with Zendesk
4. Using Zendesk Help Center Search