INTEGRATIONS

Intercom

2min

Archbee offers an Intercom integration. With the Intercom integration, you are able to search your public docs published with Archbee directly from an Intercom widget.

In a nutshell, any Intercom user that interacts with customers will have the ability to quickly search through the Archbee public doc portal/knowledge base and send a relevant article to your customer in just a few clicks.

How it works

First, you need to integrate Intercom with Archbee (see below how to do it)

After the successful integration and configuration, the Archbee app will allow you to:

  1. Search the content of your published Archbee docs portal/knowledge base and send your customer an article directly inside the Intercom chat
  2. Send your customer a Search box so he can search topics of interests from your Archbee docs portal/knowledge base directly inside the Intercom chat

How to configure Intercom integration

1

Go to the Integrations page and click the Connect Intercom button

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2

Authorise access for Archbee - Intercom integration

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And if everything goes OK, you should see in the integrations page that Intercom is connected



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3

Go to Intercom App Store and search for Archbee App

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Check if the Archbee App is already installed (it should be installed by default after step 1 and step 2):

  1. Click the Archbee app
  2. A popup will open with Archbee app details - check on the lower right side for the Install/Uninstall button
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4

Now that you have the Archbee Search app installed, there are 2 ways to access it from your Intercom Inbox view

Archbee from the chat bar

1. Open Shortcuts menu and select Use Archbee from the list

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2. Search by keywords and share the results with your customer by clicking the Add to Chat button

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3. Click on any of the results to open them in a new tab and verify before you send

Access Archbee from the right panel

1. Open Edit Apps on the bottom right and PIN Archbee to your bar

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2. Open the newly added Archbee App, type your keywords and hit Search button

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3. Click on any of the results to open them in a new tab and verify before you send

5

This is how the articles you send will look like to your customer

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6

With the Archbee Search App you can also send blanck search boxes and the user can search by himself directly in the Intercom app

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Updated 11 Apr 2024
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