Intercom
Archbee offers an Intercom integration. With the Intercom integration, you are able to search your public docs published with Archbee directly from an Intercom widget.
In a nutshell, any Intercom user that interacts with customers will have the ability to quickly search through the Archbee public doc portal/knowledge base and send a relevant article to your customer in just a few clicks.
First, you need to integrate Intercom with Archbee (see below how to do it)
After the successful integration and configuration, the Archbee app will allow you to:
- Search the content of your published Archbee docs portal/knowledge base and send your customer an article directly inside the Intercom chat
- Send your customer a Search box so he can search topics of interests from your Archbee docs portal/knowledge base directly inside the Intercom chat
Go to the Integrations page and click the Connect Intercom button
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Authorise access for Archbee - Intercom integration
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And if everything goes OK, you should see in the integrations page that Intercom is connected
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Go to Intercom App Store and search for Archbee App
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Check if the Archbee App is already installed (it should be installed by default after step 1 and step 2):
- Click the Archbee app
- A popup will open with Archbee app details - check on the lower right side for the Install/Uninstall button
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Now that you have the Archbee Search app installed, there are 2 ways to access it from your Intercom Inbox view
Archbee from the chat bar
1. Open Shortcuts menu and select Use Archbee from the list
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2. Search by keywords and share the results with your customer by clicking the Add to Chat button
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3. Click on any of the results to open them in a new tab and verify before you send
Access Archbee from the right panel
1. Open Edit Apps on the bottom right and PIN Archbee to your bar
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2. Open the newly added Archbee App, type your keywords and hit Search button
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3. Click on any of the results to open them in a new tab and verify before you send
This is how the articles you send will look like to your customer
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With the Archbee Search App you can also send blanck search boxes and the user can search by himself directly in the Intercom app
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