16min

Product Specialist / Customer Support Rep

Our SaaS product helps software development & product teams build better software products through amazing documentation.

We're an early-stage startup, and looking for clear thinkers to join our mission of making documentation & async communication easy & popular.

To support and accelerate our growth, we are hiring a Sr. Product Specialist, a customer-facing role, to answer customer queries, troubleshooting, and other queries while they are just onboarding into our software.

About You

You are analytical, creative, and a self-starter. This isn’t your first rodeo in Customer Support - you’ve successfully onboarded, and maintained customer relationships before. You’ve previously been held accountable to a metric tied directly to business growth. 

You have empathy towards our customers and team members, and you have a test-and-learn mindset. You are humble, can prioritize aggressively, and are eager to roll up your sleeves. Above all, you believe in our mission to unlock documentation as a growth driver for software companies, and are excited to share that story with the world.

Responsibilities

  • Learn the product inside-out; this is the basis of all other activities
  • Answer customer support queries related to product
  • Help customers with asks regarding their subscription in Stripe
  • Structure and deliver any customer feedback back to the product team

Requirements 

  • Excellent comunicator
  • 2+ years of working in B2B software
  • Can build & hold interactive and engaging software demos
  • Collaborate with the product and marketing team

What we offer

  • remote work and asynchronous communication environment
  • growth opportunities as the company scales
  • 25 days of paid time off annually
  • a healthy 40-hour workweek
  • $30k-$60k gross yearly
  • significant stock-options as an early-stage employee

Hiring process

  • 30-minute technical interview conducted by a senior team member
  • take-home exercise, if applicable (paid)
  • a virtual session with the founder, 2 hours in total
  • reference call



Updated 30 May 2022
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