Our SaaS product helps software development & product teams build better software through amazing documentation.

We're an early-stage startup, and looking for doers with clear thinking to join our mission of making documentation & async communication easy & popular.

To support and accelerate our growth, we are hiring an experienced Customer Success Manager to develop and own our end-to-end demand generation strategy and execution. This role will be a critical driver to growing our pipeline and bookings. 

About You

You are analytical, creative, and a self-starter. This isn’t your first rodeo as a Success Manager - you’ve successfully onboarded, and maintained customer relationships before. You’ve previously been held accountable to a metric tied directly to business growth. 

You have empathy towards our customers and team members, and you have a test-and-learn mindset. You are humble, can prioritize aggressively, and are eager to roll up your sleeves. Above all, you believe in our mission to unlock documentation as a growth driver for software companies, and are excited to share that story with the world.

Responsibilities

• Own the customer experience after the sale succeeds
• Onboard larger teams into our product through calls, demos or email
• Interview customers to draw insights for our product marketing process
• Keep a tight relationship with them so that they buy again when annual renewal comes
• Monitor KPIs and own reporting to effectively communicate performance and analyses to the broader team and leadership
• Lead the evolution of our CS tech stack as our go-to-market function scales
• Partner closely with our sales & marketing people on processes and best practices to translate more customers being successful with our product

Requirements

• 4+ years of experience in a customer success role within the B2B technology space;
• SaaS experience is required;
• Hands-on experience onboarding, upselling and maintaining customer relationships;
• Ability to drive alignment across marketing and sales teams
• Experience working in a fast-paced startup environment

What we offer

• competitive industry-level salary
• remote work and asynchronous communication environment
• growth opportunities as the company scales
• 25 days of paid time off annually
• a healthy 40-hour workweek
• significant stock-options as an early-stage employee

Hiring process

• 30-minute technical interview conducted by a senior team member
• take-home exercise, if applicable (paid)
• a virtual session with the founder, 2 hours in total
• reference call