Document Feedback
To track the feedback from the visitors who read the published documentation, you will be using Document Feedback (old Feedback Analytics) to receive votes and comments anonymously for each document.
At the end of the public page, in the bottom right corner, there's a question:
Did this page help? 👍 Yes / 👎 No
Once the reader clicks on any of the votes, a comment pop-up will show where they can provide feedback about the document. After clicking submit, you will see the votes and comments for the respective Space where the document was created.
Go to the Space and click the Settings icon ( ⚙️ )
Click on the Appearance tab under the Public Docs Settings section
Scroll down to Public View Configuration
Enable Doc Feedback (by default is hidden)
Go to the Insights
Select a desired space
Now click on Document Feedback
📅 Document Feedback Timeframe
Like all other metrics, the document feedback presented here provides a snapshot of user opinion within the past 30 days. For a more extensive analysis, we recommend reviewing data over longer periods.
The Document Feedback page will show the data with an overview of:
- Number of all responses
- Number of upvotes
- Number of downvotes
Want to dive deeper into the feedback for a specific doc? Just click the chevron button (>) at the end of the row, and you'll see exactly what your users had to say. Did they give it a thumbs up or a thumbs down? Find out!
And hey, don't forget to check in on this feedback regularly. It's a great way to stay in the loop on what your users are thinking.
